FAQS

Order
Q: How do I place an order?
A: Select a category from the drop-down menu, browse for an item you like and select it, you are going to be redirected to the product page, where you will need to select a color, size and add special requirements if needed.
Q: Can I cancel my order?
A: If your non-custom product order hasn't been shipped yet, you can cancel it by reaching out to our customer service team.
Q: Can I order by calling the service number?
A: Sorry currently we are not able to take your order by telephone. But we are working hard on bringing you the feature. But you can still use your Smartphone to place an order.
Q: Can I pay with my Credit Card?
A: Yes, we accept all major Credit and Debit Cards which include but are not exclusive to Visa and MasterCard.

Pay
Q: What are the payment options?
A: You can pay for your purchase with all major Credit and Debit Card, or place an order with pre-payment and contact our support for available pre-payment option which includes Bank Transfer, Western Union, and MoneyGram.
Q: Is my payment secure?
A: Definitely yes! We use the highest industry standards to secure our website and the payment process. Laveliya.com is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).

Vouchers / Discount codes
Q: Where can I redeem my voucher or discount code?
A: During checkout, you have the option to enter the specific code, it will be applied to the whole shopping cart.
Q: How many times can I use the discount code?
A: Each purchase once, for as long as the promotion is active.
Q: I have signed up for your Newsletter. Where is my code?
A: Due to regulations, you need to go into your mailbox and activate your Newsletter subscription, the code will be shown after clicking the activation link.

Shipping
Q: Can I change the shipping address?
A: You can modify the shipping address before the order enters the delivery stage. Depending on the destination and local policies, there might be additional shipping costs and customs duties. Feel free to check with our online assistant or your local department for more information.
Q: How long is the shipping time?
A: We promise safe and efficient door-to-door delivery for every order. Typically, it takes about 5 days from dispatch to reach your house. However, please understand that factors like holidays, adverse weather conditions, or other unforeseen events may affect the delivery schedule and the estimated arrival date.
Q: What happens if I miss the delivery?
A: If the initial delivery attempt fails, you can find the contact information of your local express service in the delivery failed email we send you. You can arrange for another delivery on a more convenient day. Please note that if you miss multiple delivery attempts, there may be an additional charge for re-delivery. Additionally, parcels that are returned to us or destroyed by the express service due to prolonged non-response from customers cannot be considered our responsibility.
Q:Where do you ship to? Can delivery be made to my area?
A: Our products support global shipping. Whether you are in the United States or any other country around the world, we can accurately deliver goods to your home.

Return & Refund
Q: Is it possible to return the dress upon receipt?
A: Yes, you can return the dress and receive a refund if there is any issue with the dress you received.
Q: Once I return the dress, when can I expect to receive the refund?
A: Upon receiving the returned dress, we will process the refund. Typically, you can expect to receive the refund within 2-5 days.
Q: Where should I send the dress for return?
A: Please contact our service team to obtain a return form before sending back the items. Do not return the dress to the address mentioned on the parcel.